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DTSTAMP:20240627T164138Z
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SUMMARY:People Are Stressed and Angry: Keeping Peace and Your Residents/Customers!
DESCRIPTION:75% of people who leave their jobs do so because of another person. 68% of customers stop doing business with any given business due to perceived disinterest/rudeness by staff. AND Now add the Virus!  Conflict is a four billion dollar a year challenge!  More than 20 million cases a year-end up before a judge. Join this session with top industry expert Anne Sadovsky\, who will demonstrate how real-life situations require critical thinking and prudent decision-making.Learn more and register!
URL:https://mih-inc.org/event/people-are-stressed-and-angry-keeping-peace-and-your-residents-customers/
CATEGORIES:Housing Trainings Calendar
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