Fair Housing for New Team Members: 2025

We all know the importance of every customer-facing team member having a basic understanding of fair housing compliance; yet, are we really preparing them for prime time? One wrong word or action-even if unintentional- can end up costing tens of thousands of dollars.

“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry: “Hire for attitude, train for skill” – and we must create filter out content that is nice, but not necessary for the new team member and present it engagingly.
This session will cover how the changes in the implementation of the “Rule” impacts Multifamily professionals and offers ten strategies for compliance.

Session Highlights

*       What is Fair Housing Compliance?
*       What are Protected Classes?
*       The Two Types of Illegal Discrimination
*       Disability, Accommodations & Modifications Basics
*       Assistive Animals and Parking
*       Occupancy Standards & Familial Status
*       Criminal Background Checks
*       The Expanded Definition of Sex
*       Limited English Proficiency (LEP) & National Origin
*       The Most Common Fair Housing Compliance Pitfalls
*       Customer Experience
*       And much more..

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