Live Webinar | Fair Housing for New Team Members: 2025
May 29 @ 1:00 pm – 3:00 pm
We all know the importance of every customer-facing team member having a basic knowledge of fair housing compliance, yet are we REALLY preparing them for prime time? One wrong word or action-even if unintentional- can end up costing tens of thousands of dollars.
Who should attend this?
Regional/Area Managers
Housing Directors
Community Managers
Property Managers
Leasing Professionals
Maintenance Supervisors and Technicians
Training and HR Professionals
“Check the box” training for new team members is a waste of time and money and simply doesn’t work. Forget about generational distinctions for onboarding – everyone has a short attention span and a multi-tasking mind. Factor in the increasingly popular practice of recruiting outside our industry: “Hire for attitude, train for skill” – and it’s clear that we must create filter out content that is nice, but not necessary for the new team member and present it in an engaging manner.
This session will cover how the changes in the implementation of the “Rule” impacts Multifamily professionals and offers ten strategies for compliance.
Session Highlights
What is Fair Housing Compliance?
What are Protected Classes?
The Two Types of Illegal Discrimination
Disability, Accommodations & Modifications Basics
Assistive Animals and Parking
Occupancy Standards & Familial Status
Criminal Background Checks
The Expanded Definition of Sex
Limited English Proficiency (LEP) & National Origin
The Most Common Fair Housing Compliance Pitfalls
Customer Experience
And much more..
