WEBINAR | It’s a ZOO Out There: Managing Assistive Animal Requests
July 24 @ 1:00 pm – 3:30 pm
U.S. Department of Housing and Urban Development (HUD) Office of Fair Housing and Equal Opportunity (FHEO) released Notice FHEO-2020-01 containing definitive guidance regarding how to process and manage requests for assistive animals. Definitive yes, however apparently also confusing because the questions and complaints keep coming!
In this session we’ll explore the parts of the guidance that seem to be driving the questions – and the complaints, including the answers to the questions.
Session Highlights
* How to differentiate between a service animal and a support animal
* What questions and inquiries may be made regarding the disability and the animal.
* What types of verification and documentation we may require.
* What animals may and may not be allowed as service and/or support animals.
* How to analyze requests for multiple animals.
* Obligations and requirements
* Processing the accommodation request
* Readily observable, disability-related need, nexus and other terms
* What is a reliable source and what documentation can we require
* And much more..
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